Responsibility Charting is a technique for identifying functional areas where there are process ambiguities, bringing the differences out in the open and resolving them through a cross-functional collaborative effort. Responsibility Charting enables managers from the same or different organizational levels or programs to actively participate in a focused and systematic discussion about process related descriptions of the actions that must be accomplished in order to deliver a successful end product or service.
Responsibility Charting is a way of systematically clarifying relationships pertaining to:
- Communication or actions required to deliver an acceptable product or service.
- Functional roles or departmental positions (no personal names).
- Participation expectations assigned to roles by decisions or actions.
RACI Chart consists of four parameters, namely:
- [R]esponsible, people who perform a task or job. Responsible is basically executing the task.
- [A]ccountable, ie responsible person on a task or job and have the authority to decide on an issue or case. Accountable question here is basically Responsible and decision-maker.
- [C]onsulted, the person giving the feedback, opinions or contribution when required on the job task or activity. Consulted essentially a consultant or advisor.
- [I]nformed, that is, those who need to know the results or actions and decisions taken.
Steps For Making RACI Chart
Identifying the processes and functions desired job in solving the problems faced. The process of these problems need to be investigated and studied thoroughly and establish objective or objectives to be achieved.
Identifying the role and function of work to be done, to identify -pihak-parties affected by these problems and who should do the work.
Assign a person who performs a task or job. Management needs to define roles and responsibilities for each individual.
Identify the people who carry out the task / job (Responsible) and the parties entered into the list of A (accountable), C (consulted) and I (informed). In this RACI diagram, there is only one person / party implementers. While the A, C and I can consist of two or more parties.
Revisiting these tasks so there is no duplication of work and processes.
Sample Of RACI Chart
For the activity “To Link Business Goals IT Goals”;
Parameters A & R is difunctional Business Executive or parties responsible for managing the Business of the Company.
Parameter R is difunctional Interest CIO executive to manage IT, Business Executive functions as the executor relating to corporate business objectives.
Parameter C is the function of CEO and Business Process Owner as those who act as media consulting activity associated with it.
So to point this activity, responsible full (parameter A) is in the function of Business Executive. Functions that perform these activities there are two, namely of Business Executive and CIO. Parameter I as a function of well-informed with regard to the activities they will be, namely: CFO.
For the activity “Analyse Programme portfolio and manage and service portfolios”
A full charge of the parameter as being the CIO function Parameter R as executor in such activities are in the function of Business Process Owner, Head Operations for activity Manage & Service Portfolios, Head Development for activity Analyse Programme Portfolio.
Parameter C, located on the function of CEO, Chief Architect, Head of IT Administration and PMO as a function that acts as a media consulting activity related to TSB.
Parameters I, as a function of the given link activity information is a function of CFO, Business Executive, Compliance, Audit, Risk and Security.
So we can conclude that;
Parameters A, the highest responsible for the success of an activity.
Parameter R, functions that are responsible for executing an activity.
Parameter C, the function assigned as an activity relating media consulting.
Parameter I, functions get information regard an activity (passive).